Effective Date: 07-29-2025

Thank you for shopping with EC Catering Equipment. We are committed to delivering your commercial kitchen equipment safely, efficiently, and on time.

This policy explains how we handle shipping, delivery times, tracking, and regional availability to ensure full transparency.

📍 1. Shipping Regions

We offer delivery throughout:

• All provinces in South Africa, including major cities like Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth.

• Neighboring countries such as Namibia, Botswana, Zimbabwe, Mozambique, Lesotho, and Eswatini.

For international shipping outside this region, please contact us directly to confirm availability and custom arrangements.

📦 2. Order Processing Time

Orders are processed Monday to Friday (excluding public holidays).

• Standard processing time: 1–3 business days after order confirmation and payment.

• Custom orders or bulk items may require longer preparation—if so, we will notify you promptly.

🚛 3. Shipping Time & Delivery Estimates

Delivery times vary by location and item availability:

Please note: Shipping timelines are estimates and may be affected by factors such as courier delays, weather, or customs inspections.

🔎 4. Tracking Your Order

Once your order has been dispatched, you will receive:

• A shipment confirmation email

• Tracking details (where available)

• Courier information and estimated delivery time

If you do not receive tracking information within 3 business days of ordering, please contact us at support@eccateringequipment.com.

🚫 5. Delivery Restrictions

We currently do not ship to P.O. boxes or remote areas not serviced by national couriers. Please ensure your delivery address is accurate and accessible.

If your location is outside our delivery zone, contact our team to arrange alternative shipping options.

🧾 6. Delivery Confirmation & Inspection

Upon delivery:

• Inspect the item(s) carefully before signing the delivery receipt.

• Report any visible damage immediately to the courier and take photographs.

• If the packaging appears tampered with or damaged, you have the right to refuse the delivery.

Damaged goods must be reported within 48 hours of delivery to be eligible for replacement or insurance claims.

📦 7. Shipping Charges

Shipping costs vary depending on:

• Product weight and dimensions

• Delivery location

• Chosen delivery method (standard, express, bulk freight)

Shipping charges will be calculated and displayed during checkout. For bulk or export orders, contact us for a custom quote.

📩 Contact Us

For shipping-related inquiries or to request a delivery quote:

EC Catering Equipment
📧 Email: support@eccateringequipment.com
📞 Phone: +276930060966
🌍 Website: https://eccateringequipment.com